HELP & FAQ

What to know before we meet.

The questions I get asked most about my Madrid bike tours — booking, the day itself, the bike, the route, and the small print. If yours isn’t here, send me a line.

Last updated: 30 August 2026

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Madrid
Bike Tours

Yes. The hidden Madrid bike tour runs with 8 riders max, by rule, and there are only two departures a day — 10:00 and 15:00. Spots fill faster than you’d expect, especially on weekends and from April through October. Once your booking is confirmed, your spot is locked — I don’t oversell.

Yes. There’s no minimum group size. Once your booking is confirmed, the tour goes — two guests, four, eight, it goes. No last-minute cancellations because someone else didn’t show up.

8 riders max on the hidden Madrid bike tour, by rule. That’s about a third of what most group tours in the city run (most cap at 25-30). The small group is the whole point — I can answer questions, slow the pace down, and adjust the route a bit if the group wants. Private tours start at 4 guests and stay capped at 8; if you’re more than eight, write to me and I’ll arrange it.

Open tours run in English. Private tours, you pick — English, French, or Spanish. I’m your local guide on every tour, and I grew up between Madrid, Algiers, and Casablanca, so the three feel native. More on that →

It depends on the tour. The private walking tour stays inside the old town — main plazas, side streets, the layers that don’t make the postcard. The hidden Madrid bike tour goes wider — Retiro, the river, two or three barrios beyond the center. Each tour is built around what’s worth slowing down for, not a checklist. First-time visitor or fifth, you’ll see Madrid at a pace you can actually remember.

On the day

Two starting points depending on which tour you book.

My Madrid bike tours start here:
C. de los Jardines, 12, 28013 Madrid — I’ll be outside Trixi Bike Shop with the Dinamo sign, 10-15 minutes before start.
Get directions →

The private walk starts here:
Plaza de Isabel II (Opera metro exit), 28013 Madrid — I’ll be at the metro exit with the Dinamo sign.
Get directions →

Lost? Message me on WhatsApp: +34 625 795 526

10-15 minutes before the start time. That gives us room to check you in, fit the bike if it’s a bike tour, run through the safety brief, and start without rushing.

The tours start on time — the group can’t wait long. If you know you’ll be late, message me on WhatsApp at +34 625 795 526 and I’ll do what I can. Don’t go quiet; tell me, and we’ll figure it out.

Light rain, we ride. It’s Madrid — rain rarely lasts long. Bike tours come with rain ponchos. Walking tours have plenty of arcades and barrio bars to wait it out under cover.

If the weather turns truly bad — storm, ice, anything unsafe — I reschedule or refund minus the payment processing fee (the card processor charges that up front and doesn’t refund it to me). You’ll hear from me before the tour starts. Full terms →

Not on the tour itself — we’re outdoors and moving. But the center has plenty of locker services within five minutes of both meeting points. I usually point guests to the ones near Sol or near Atocha — message me if you need a specific tip.

On the bike

If you can ride a bike on flat streets, you’re set. The hidden Madrid bike tour runs at an easy pace, mostly flat, mostly on bike lanes or quiet streets. No fitness level required, no special gear. If it’s been a while since you rode, you can warm up on the bike before we start.

City bikes, well-maintained, sized to you on the spot. Each of my Madrid bike tours includes the guide (me), the bike, the helmet (mandatory under 16 by law, optional otherwise), a water bottle, and the safety brief. Electric bikes are available for €15 extra per person if you want less effort on the climbs.

Madrid is more bike-friendly than it was five years ago. The routes I designed avoid heavy traffic — we ride bike lanes, quiet streets, and the barrios where the traffic eases off. I lead the group, set the pace, and call out anything to watch for. Helmets are available for everyone and required under 16 by law. 8 riders max means I can keep an eye on everyone.

Yes — there’s no fixed minimum age. What matters is that the child rides a bike confidently and can keep a steady pace. With children I always recommend the private bike tour: same Madrid, your family only, and I adjust the pace, the stops and the distance to them. Write to me with their ages and we’ll work it out together.

On foot

Two and a half hours. A private walking tour for your group, on your date, at 10:00 or 15:00. The route stays inside the old town: short distances between plazas, plenty of pauses to look, ask, breathe. We don’t rush.

Easy. The whole point is to walk slowly through the seams of the city, not to cover ground. And since the walk is private, the pace is yours — plenty of stops, plenty of shade, plenty of café options if you need to sit for a minute.

If you can walk at a relaxed pace for a couple of hours with breaks, you’re set. Seniors, families, repeat travelers — the route works for all of them. And because the walk is private, I can shorten the legs and add stops around the slowest walker. If you have specific mobility needs, message me beforehand and we’ll look at the route together.

Walking shoes that won’t blister, water, and clothing for the season. Madrid summers are hot — bring a hat and sunscreen. Winter mornings can bite: bring a layer. Nothing special; just don’t show up in heels.

Payment & cancellation

The bike tours you book through the website, in a few clicks: pick your date, pick your tour, pay, and you’ll get a confirmation email with the meeting point and what to expect. If the date you want isn’t in the calendar, that date is fully booked — try the next one or message me. The private walking tour isn’t on the calendar: tell me your date on its page and I’ll confirm within 24 hours.
Credit or debit card, securely online when you book. The processing is encrypted; I never see your card details. For the private walking tour I send you a payment link once we’ve agreed the date.
Free cancellation up to 24 hours before the tour starts — full refund minus the payment processing fee. (The card processor charges that fee when you book and doesn’t refund it to me when you cancel — usually 2-3 % of the booking total.) Less than 24 hours before the tour, and no-shows, no refund.

Private tours run from 4 guests and adapt to you. Each runs daily at 10 AM or 3 PM — unhurried, about two and a half to three hours.You set the pace and the language — English, French, or Spanish — and I shape the route around what you want to see: food and tapas, art, family-friendly, or a bit of everything. The bike tour you can book straight from its page for up to 8; the private walk I arrange by request — tell me your date and I’ll confirm within 24 hours. Larger family or group of friends? Write to me and I’ll arrange it. See the private bike tour → or private walking tour → for details and pricing.

Not required — the tour price covers the full service. If you want to, a tip is always welcome but never expected.
STILL CURIOUS?

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Drop me a question — booking, route, weather, languages, anything I haven’t covered above. I reply within a day, usually faster. WhatsApp for time-sensitive, email for everything else.
Reply within a day, usually faster · WhatsApp +34 625 795 526 · English · Français · Español